New Day Counseling Center, Inc., PC at 6881 Raeford Road, Fayetteville, North Carolina.

I definitely agree with the poor customer service and billing practices!

My wife and I referred to the New Day Counseling Center via Military One Source. We had about seven sessions with Ms. Harris and her staff. We found her to be very friendly and polite.

Meeting were generally not productive... We would spend most of the sessions doing small talk and catching up... I did notice she did not take notes during our meeting so every time we came we had re-explain our situation and goals at each meeting. She was hesitant to ask touchy or personal questions that were root of our problems in our personal life .

My wife is a department supervisor downtown and she was called into to work on a very short notice. She had to cancel an appointment with New Day Counseling Center on a 3 hour notice . They billed us $150 for a missed appointment fee and refused to waive it given the circumstances. The fee is a bit much and typically most doctor charge around $50 to $100 for a short notice cancellation. After this instance we decided it was best to go to a new provider.

signed
an anonymous military officer